No products in the cart.


The general terms and conditions of online store are made in accordance with the Slovenian Consumer Protection Act (ZVPot) and on the basis of the recommendations of the Chamber of Commerce and Industry of Slovenia and international codes for online and electronic commerce.

The general terms and conditions regulate the operation of the online store, operated by Arto d.o.o., Ceglo 9, 5212 Dobrovo v Brdih, Slovenia (hereinafter referred to as the "seller"), the rights and obligations of the seller and visitors of the website and users who make the purchase (hereinafter referred to as "the buyer").


Arto d.o.o.
Ceglo 9
5212 Dobrovo v Brdih

Tax number: SI81112351
Registration number: 7206780000


General terms and conditions apply for the purchase of gift vouchers of the issuer Arto d.o.o., Ceglo 9, 5212 Dobrovo v Brdih, Slovenia on the web page

Seller offers the online buyer a preview of the offer and price/value of gift vouchers in advance. It is possible to choose between gift vouchers for various services (such as gourmet experiences, accommodation, holiday packages) and value vouchers (the customer can choose different values). VAT is included in the price of the gift voucher. Gift vouchers are transferable and can be redeemed for services and products on offer by the seller.

We can also create custom gift vouchers. In this case, the buyer can contact us to or call us on +386 5 828 0120.

The buyer receives a confirmation of purchase via e-mail. Online sale is enabled 24 hours per day.

The seller retains the right to change the general terms and conditiona at any time without prior notice, however it is important to emphasize that the purchase is regulated by the general terms and conditions that are valid on the date of purchase.


Upon registration at, the webpage visitor obtains a user name that is identical to his / her email address and password. The user name and password unambiguously associate the user with the information entered. By registering, the visitor becomes a user and acquires the right to purchase and at the same time agrees to the content of the terms and conditions.


On the website it is possible to purchase gift vouchers for lunches, dinners, accommodation, holidays packages with marked values. It is also possible to purchase value vouchers.

For every online purchase the buyer must accept the terms and conditions of the online sale of gift vouchers. By confirming the purchase of the gift voucher, the buyer expressly agrees to be fully aware of the terms of the afore-mentioned general terms, accepts and confirms them.

From the gift voucher list, the buyer first selects the voucher he wants and adds it to the shopping cart. The buyer can add an unlimited number of gift vouchers to the cart and all vouchers are subject to the same terms and conditions of purchase.

During the quick purchasing process, the buyer provides the following information:

·         E-mail address
·         Name and last name
·         Contact number
·         Address

The buyer can also sign up to receive newsletters or receive personalized newsletters.

The buyer then marks the manner of delivery of the gift voucher. It can be delivered by e-mail (print at home) or by regular post.

In the next step, the buyer chooses the payment method. Payment by credit card or by pro forma invoice is available.

If the buyer wishes to create a personalized voucher, payment is possible with the pro forma invoice. The buyer can write to us at or call us on +386 5 828 0120.

After completing the online purchase, the buyer receives an e-mail with the confirmation of purchase alongside all order information.


The price for the purchased gift vouchers is paid by the buyer via the webpage with credit card or via seller’s pro forma invoice. The buyer marks the way of payment. Paying online via bank card is made in an safe environment, protected and managed by the company Stripe.

All prices on the website are in EUR and include value added tax (VAT). Occasionally, promotional codes which provide additional benefits for a fixed or indefinite period, will be available.

All prices listed on are service prices and do not include shipping costs. The price displayed at the end of each order consists of the cost of purchasing the service, any shipping costs, and any payment costs. The seller reserves the right to change the prices without prior notice. Valid price is the one quoted at the time of placing the order. All prices are valid for online purchase of services and products only.


The seller is not to be held responsible if the buyer does not claim the ordered gift voucher in pdf form, sent via e-mail or does not claim it in person when sent by regular post.

The seller is also not responsible, if the buyer loses or destroys the gift voucher or otherwise renders its usage impossible. The seller does not issue duplicate gift vouchers.

Validity of gift vouchers is one year from the issue date. In order to use the gift voucher, prior reservations have to be made at the e-mail address or phone number +386 5 828 0120. The holder of the gift voucher needs to present the gift voucher while redeeming it at the seller's hotel, restaurant or vinothèque.

It is not possible to exchange the gift voucher for cash. It is also not possible to extend its validity or exchange it in the event of losing, destroying or damaging it. In the afore-mentioned instances the buyer is not entitled to compensation. The gift voucher can only be redeemed for the entire amount and it can only be redeemed once.

The gift voucher is redeemable within the extent of information provided on it:

·         content and value of gift voucher
·         issue date/validity of voucher
·         identification number

The buyer is entitled to put into force the seller’s responsibility for factual errors within deadlines and according to the law on consumer protection.

The buyer has a right to notify the seller within 14 days of claiming the gift voucher that they withdraw from the contract based on a written notice sent to and return the gift voucher to the seller without having to give a reason for their decision (this applies only for natural persons, who receive the gift voucher for reasons outside their gainful activity). The costs for returning the gift vouchers in this instance is carried by the buyer.


The seller provides adequate technological means and security-protection systems that provide adequate protection against data loss or misuse.

Seller Arto d.o.o. is committed to the protection of all personal data in accordance with the provisions of applicable law. All data obtained through the website will be used exclusively for the purposes of order and delivery, invoices and other documentation. Upon the buyer’s consent, they will also be used to provide notifications, offers, news. The user's data will not be disclosed to a third party. We require your information to ensure the smooth process of order completion and any order notifications.


The seller strives to establish an effective system for handling complaints and resolving potential disputes. The seller complies with the applicable consumer protection legislation.

In the event of complaints, order cancellations, reclamation requests or further information regarding ordering and online purchases, the buyer can write us an e-mail to or call the phone number +386 5 828 0120.

The confirmation of purchase that the buyer receives via e-mail, cannot replace the gift voucher and the buyer cannot use it in exchange for services. At the point of sale (in the hotel, restaurant or vinothèque) of the seller, the buyer must present only the gift voucher that they receive via e-mail in pdf form or printed one received by regular post.

The online store reserves the right to change the general terms and conditions at any time without notice.

Last modified: 03.04.2020


Browser upgrade Recommended
Our website has detected that you are using an outdated browser that will prevent you from accessing certain features.
Use the links below to upgrade your existing browser.
0 Cart
Add all flipped products to cart Flipped